Returns & Exchanges
1. Policy Overview
Our Returns & Exchanges Policy is designed to ensure a straightforward and satisfactory experience for our customers. We accept returns and exchanges for new and unused products, subject to the terms and conditions outlined below.
2. Eligibility for Returns & Exchanges
- Condition of Products: Only new and unused products are eligible for return or exchange. The product must be in its original packaging, unopened, and with all seals and tags intact.
- Time Frame: Returns and exchanges must be initiated within 30 days from the date of purchase.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.
3. Process for Returns & Exchanges
- Initiate a Return/Exchange: Contact our customer service team to initiate the process. Provide your order number and the reason for the return/exchange.
- Approval: Our team will review the request and, if approved, provide a Return Merchandise Authorization (RMA) number.
- Shipping: Pack the item securely and include the RMA number. Ship the item to our returns department. Note: Customers are responsible for return shipping costs unless the return is due to a defective product or a shipping error on our part.
- Inspection: Upon receipt, the item will be inspected to confirm its condition.
- Refund/Exchange: If the return is approved, a refund will be issued to the original payment method, or an exchange will be processed, subject to product availability.
4. Non-Returnable Items
Certain types of items cannot be returned, including:
- Sale items
- Products that have been used, altered, or damaged by the customer
5. Exceptions
In the case of defective or incorrect items, we will provide a full refund or exchange and cover all shipping costs.
6. Contact Information
For any queries regarding our Returns & Exchanges Policy, please contact our customer service team at shop@haileykinsel.com.
This policy aims to ensure clarity and fairness for both the customer and our company. We reserve the right to modify this policy at any time.